21 Years Of LED Video Wall Manufacturer
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It’s important & helpful to go through following FAQ before you make a decision for purchase with us:
Q1: What is the percentage of sending the components back to your factory for warranty repair.
A: Less than 5% over the past 10 years;
Q2: What are the 5% mainly about?
A: 90% of the 5% are damaged of leds on the led boards ( modules );
Q3: How often do your customers need your help in the installation and usage of the displays?
A: About 25%?
Q4: How long does it take to have the problem resolved when they need your help?
A: 80% are solved in 30 minutes. Some take longer mainly because of the local network being weak.
Q5: What are mainly the problems the customers need assistance with?
A: Connection of cables. Some customers make mistakes by connecting wrong cables.
Q6: How probable will I encounter a problem that I am not able to solve myself;
A: Very low probability, especially with our PlugGo Series, it’s become much less probable to have an issue. Besides, even if you have encountered an issue, as long as you are able to get your computer on line, we will help you fix the problem momentarily;
Q7: Is there any possibility that the display completely breaks down?
A: No. We have never had such a problem for our over 2,000 projects over the past 10 years. Besides, even if there is a massive failure, we will replace your display with a bran new one.
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Warranty Policy
1. Warranty Policy For Finished Products
a. Warranty period for products purchased from JVE is 24 months from shipment date;b. A extended warranty of 12 month is offered with 3% of the total value purchased;
c. Damages of products are in included in the warranty;
d. During the warranty period, customer sends the parts for repair to JVE, pay for return mail of not lower than US$50.00, depending on the number of parts sent;
e. All the faulty parts will be repaired or replaced without additional cost during the warranty period except for damages;
2) . Warranty Polidy For Spare Parts
a. It is mandatory that following spare parts be purchased together with the display order:
a) 2% of the modules ( tiles, or pixel cards ), with total number not fewer than 5 pcs;
b) Minimum one control card, one interpreter card, and one power supply should be purchased together with the order.
3) . Repair Service Aft Warranty
Repair service is available for those projects and spare parts after the warranty period. There may be charges for the services and each case will be evaluated and a quotation will be sent to the customer for assessment.
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Online service for providing assistance to customer in the assembly & installation of the display is available at appointment and payment basis. Customer needs to ensure that the following things must have been completed before making an appointment with the JVE sales & and after sales service department:
1) Customer must have read through ALL the information in “Customer Care” section here;
2) Customer must ensure that he is able to have an electronic device that is able to hold a video conference with him(her), such as a mobile phone, an I-pad, a laptop or a desktop computer that could be connected online.
3) Customer must have an Anydesk account ( Go to “Anydesk” and download an App);
4) An appointment needs to be made in order to have such a meeting;
5) The first online assistance is free for maximum 30 minutes which is usually enough for most cases. The second online meeting may be charged for US$100 - US$200 depending on the service requested.
CUSTOMER SERVICE
CUSTOMER SERVICE
Facilities
I. SMD-320S Series ( High Money Value )
SMD-320S Series Specification
|
Pitches |
P1.25 |
P1.53 |
P1.86 |
P2.5 |
|
LED Model |
1010 SMD |
1212 SMD |
1515 SMD |
2121 SMD |
|
Brightness |
500-600 nits |
500-600 nits |
600-800 nits |
600-800 nits |
|
LED Lifespan |
100,000 hrs |
100,000 hrs |
100,000 hrs |
100,000 hrs |
|
LED MTBF |
20,000 hrs |
20,000 hrs |
20,000 hrs |
20,000 hrs |
|
Refresh Rate |
≥ 3840 Hz |
≥ 3840 Hz |
≥ 3840 Hz |
≥ 3840 Hz |
|
Colour Depth |
≥ 13 bits |
≥ 13 bits |
≥ 13 bits |
≥ 13 bits |
|
Contrast Rate |
10,000:1 |
10,000:1 |
10,000:1 |
10,000:1 |
|
IP Level |
IP21F / IP21R |
IP21F / IP21R |
IP21F / IP21R |
IP21F / IP21R |
|
Colour Temp. |
8,000-13,000K |
8,000-13,000K |
8,000-13,000K |
8,000-13,000K |
|
Max Power Consumption |
400W/㎡ |
400W/㎡ |
400W/㎡ |
400W/㎡ |
|
Average Power Consumption |
100W/㎡ |
100W/㎡ |
100W/㎡ |
100W/㎡ |
|
Module Size |
320*160mm |
320*160mm |
320*160mm |
320*160mm |
|
Module Depth |
26mm |
26mm |
26mm |
26mm |
|
Module Res. |
256*128 pixels |
208*104 pixels |
172*86 pixels |
128*64 pixels |
|
Module Weight |
0.5kg |
0.5kg |
0.5kg |
0.5kg |
|
Connection |
Cables |
Cables |
Cables |
Cables |
|
Cabinet Size |
640*480mm |
640*480mm |
640*480mm |
640*480mm |
|
Cabinet Res. |
512*384 pixels |
416*312 pixels |
244*258 pixels |
256*192 pixels |
|
Cabinet Depth |
45mm |
45mm |
45mm |
45mm |
|
Cabinet Weight |
3.5kg |
3.5kg |
3.5kg |
3.5kg |
|
Display Weight |
22kg/㎡ |
22kg/㎡ |
22kg/㎡ |
22kg/㎡ |
|
Input Voltage |
110V-230V |
110V-230V |
110V-230V |
110V-230V |
|
Frame Rate |
60 Hz |
60 Hz |
60 Hz |
60 Hz |
|
Output Voltage |
4.2V-4.5V |
4.2V-4.5V |
4.2V-4.5V |
4.2V-4.5V |
|
Ambient Temp |
-10℃ - +40℃ |
-10℃ - +40℃ |
-10℃ - +40℃ |
-10℃ - +40℃ |
|
Storing Humidity |
60% |
60% |
60% |
60% |
|
Power Supply |
CE Approved |
CE Approved |
CE Approved |
CE Approved |
|
Control System |
Novastar |
Novastar |
Novastar |
Novastar |
|
Product CE Approved |
Yes |
Yes |
Yes |
Yes |
Display
Cabinet
Contact For More Information
Sales: info@cobdisplays.com. jimmyfeng@jve.tech
Tel: +86 138 2321 1385
Click For More Contact Information
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Wiring Instruction (Sample)
Accuracy Inspection
Fast Lock
Brightness Measuroing
Data Cable Inspection
Price
SMD-320S Series
(Best Money Value Series)
Remarks (Important):
1. Warranty: 2 years;
2. Customer must have the knowhow of setup of the Novastar control system.
3. Prices here are based on ex-factory terms. Customers are responsible for the FOB fees which is from US$100-US$300 per order depending on the total amount of order and what shipment method it will be, i.e. by air or by sea, or by train.
II. SMD-600 Series
(16 / 9 Aspect Ratio)
Display
Cabinet
Wiring Diagram
Auto Scaler
Thermal Test
90° Corner Display
Data Port
SMD-600 Series Specification
|
Pitches |
P1.25 |
P1.53 |
P1.86 |
|
|
LED Model |
1010 SMD |
1212 SMD |
1515 SMD |
|
|
Brightness |
500-600 nits |
500-600 nits |
600-800 nits |
|
|
LED Lifespan |
100,000 hrs |
100,000 hrs |
100,000 hrs |
|
|
LED MTBF |
20,000 hrs |
20,000 hrs |
20,000 hrs |
|
|
Refresh Rate |
≥ 3840 Hz |
≥ 3840 Hz |
≥ 3840 Hz |
|
|
Colour Depth |
≥ 13 bits |
≥ 13 bits |
≥ 13 bits |
|
|
Contrast Rate |
10,000:1 |
10,000:1 |
10,000:1 |
|
|
IP Level |
IP21F / IP21R |
IP21F / IP21R |
IP21F / IP21R |
|
|
Colour Temp. |
8,000-13,000K |
8,000-13,000K |
8,000-13,000K |
|
|
Max Power Consumption |
400W/㎡ |
400W/㎡ |
400W/㎡ |
|
|
Average Power Consumption |
100W/㎡ |
100W/㎡ |
100W/㎡ |
|
|
Module Size |
300*168.75mm |
300*168.75mm |
300*168.75mm |
|
|
Module Depth |
2.6mm |
2.6mm |
2.6mm |
|
|
Module Res. |
240*135 pixels |
192*108 pixels |
160*90 pixels |
|
|
Module Weight |
0.3kg |
0.3kg |
0.3kg |
|
|
Connection |
Cable-free |
Cable-free |
Cable-free |
|
|
Cabinet Size |
600*337.5mm |
600*337.5mm | 600*337.5mm |
|
|
Cabinet Res. |
512*384 pixels |
416*312 pixels |
244*258 pixels |
|
|
Cabinet Depth |
41.5mm |
41.5mm |
41.5mm |
|
|
Cabinet Weight |
3.5kg |
3.5kg |
3.5kg |
|
|
Display Weight |
22kg/㎡ |
22kg/㎡ |
22kg/㎡ |
|
|
Input Voltage |
110V-230V |
110V-230V |
110V-230V |
|
|
Frame Rate |
60 Hz |
60 Hz |
60 Hz |
|
|
Output Voltage |
4.2V-4.5V |
4.2V-4.5V |
4.2V-4.5V |
|
|
Ambient Temp |
-10℃ - +40℃ |
-10℃ - +40℃ |
-10℃ - +40℃ |
|
|
Storing Humidity |
60% |
60% |
60% |
|
|
Control Card |
CE Approved |
CE Approved |
CE Approved |
|
|
Product CE Approved |
Yes |
Yes |
Yes |
|
Prices
SMD-600 Series
(Cable-free)
Remarks (Important):
1. Warranty: 2 years;
2. Customer must have the knowhow of setup of the Novastar control system.
3. Prices here are based on ex-factory terms. Customers are responsible for the FOB fees which is from US$100-US$300 per order depending on the total amount of order and what shipment method it will be, i.e. by air or by sea, or by train.
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Contact For More Information
Sales: info@cobdisplays.com. jimmyfeng@jve.tech
Tel: +86 138 2321 1385
Click For More Contact Information
"Nova_Inside" Product Family
-- An LED Display Product Family That Use Novastar Control System
This is a large group of products that we have been delivering to our customers throughout, particularly, EU and the US Market since 21 years ago, and using Novastar control system since 16 years ago, when Novastar was just born into this industry.
Includes 3 Series of Popular LED Wall Products
I. SMD-320S Series -- SMD & GOB with hIgh money value
II. SMD-600 Series -- cable-free product 16/9 aspect ratio;
III. COB-150 Series -- new COB technology with high performance;
III. COB-150 Series
( COB, Cable-free )
COB-150 Series Specification
|
Pitches |
P0.9 |
P1.25 |
P1.56 |
P1.87 |
|
LED Model |
1010 SMD |
1212 SMD |
1515 SMD |
2121 SMD |
|
Brightness |
500-600 nits |
500-600 nits |
600-700 nits |
600-700 nits |
|
LED Lifespan |
100,000 hrs |
100,000 hrs |
100,000 hrs |
100,000 hrs |
|
LED MTBF |
20,000 hrs |
20,000 hrs |
20,000 hrs |
20,000 hrs |
|
Refresh Rate |
≥ 3840 Hz |
≥ 3840 Hz |
≥ 3840 Hz |
≥ 3840 Hz |
|
Colour Depth |
≥ 13 bits |
≥ 13 bits |
≥ 13 bits |
≥ 13 bits |
|
Contrast Rate |
10,000:1 |
10,000:1 |
10,000:1 |
10,000:1 |
|
IP Level |
IP21F / IP21R |
IP21F / IP21R |
IP21F / IP21R |
IP21F / IP21R |
|
Colour Temp. |
8,000-13,000K |
8,000-13,000K |
8,000-13,000K |
8,000-13,000K |
|
Max Power Consumption |
400W/㎡ |
400W/㎡ |
400W/㎡ |
400W/㎡ |
|
Average Power Consumption |
100W/㎡ |
100W/㎡ |
100W/㎡ |
100W/㎡ |
|
Module Size |
300*168.75mm |
300*168.75mm |
300*168.75mm |
300*168.75mm |
|
Module Depth |
2.6mm |
2.6mm |
2.6mm |
2.6mm |
|
Module Res. |
320*180 pixels |
240*135 pixels |
192*108 pixels |
160*90 pixels |
|
Module Weight |
0.35kg |
0.35kg |
0.35kg |
0.35kg |
|
Connection |
Cablele Free |
Cablele Free | Cablele Free | Cablele Free |
|
Cabinet Size |
600*337.5mm |
640*480mm |
600*337.3mm |
600*675mm |
|
Cabinet Res. |
640*360 pixels |
480*270 pixels |
384*216 pixels |
320*180 pixels |
|
Cabinet Depth |
40.5mm |
40.5mm |
40.5mm |
40.5mm |
|
Cabinet Weight |
2.8kg |
2.8kg |
2.8kg |
2.8kg |
|
Display Weight |
22kg/㎡ |
22kg/㎡ |
22kg/㎡ |
22kg/㎡ |
|
Input Voltage |
110V-230V |
110V-230V |
110V-230V |
110V-230V |
|
Frame Rate |
60 Hz |
60 Hz |
60 Hz |
60 Hz |
|
Output Voltage |
4.2V-4.5V |
4.2V-4.5V |
4.2V-4.5V |
4.2V-4.5V |
|
Ambient Temp |
-10℃ - +40℃ |
-10℃ - +40℃ |
-10℃ - +40℃ |
-10℃ - +40℃ |
|
Storing Humidity |
60% |
60% |
60% |
60% |
|
Control Card |
CE Approved |
CE Approved |
CE Approved |
CE Approved |
|
Product CE Approved |
Yes |
Yes |
Yes |
Yes |
Wiring Instruction ( Sample )
Alignment Adjustment
COB Module
Alignment Plate
Cabinet Flatness Testing
Prices
SMD-600 Series
(Cable-free)
Remarks (Important):
1. Warranty: 2 years;
2. Price includes "full-screen calibration".
3. Customer must have the knowhow of setup of the Novastar control system.
4. Prices here are based on ex-factory terms. Customers are responsible for the FOB fees which is from US$100-US$300 per order depending on the total amount of order and what shipment method it will be, i.e. by air or by sea, or by train.
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Contact For More Information
Sales: info@cobdisplays.com. jimmyfeng@jve.tech
Tel: +86 138 2321 1385
Click For More Contact Information
- 5 Years Warranty;
- DIY Installation Package Provided;
- All Come With Nova Control System;
PACKAGING
Packaging For Modules ( Tiles )
Module size: 320mm*160mm;
No. of modules in 1 square meter:
19.53 pcs;
No. of modules in 1 standard package:
Size of the standard package for
modules: 462mmL*360mmH*345mmD
Packaging For Cabinets
Standard cabinet size: 640mm*480mm;
No. of cabinets in 1 square meter:
3.26 pcs
Size of standard package for the cabinets: 720mmL*540mmH*194mmD
Hardened Cardboard Carton
Hardened Cardboard Carton, also known as "bee net cardboard carton" is becoming a welcome packaging material in export business, especially for air shipment and those goods that have to be opened and repackaged again.
Wooden Carton
Wooden cartons are probably most popular packaging method in export business, especially for project-type of industry, which, unlike consumer goods, is ordered on project basis, and therefore you may not use a big carton.
0.5% Repair Rate, We Promise
—
COB LED display is an advanced technology which gives you really worry-free robustness. According to our statistics based on the about 120 orders that we have delivered to our customers, there is about 0.5% of the modules that need to be repair over a period of about 3 years on the average. This is by far the best reliability in all different categories of LED technologies related to LED displays.
This gives us confidence on the 5 years warranty and promise to our customers that they do not really need to worry about any after-sales services.
Contact Us
—
James Visual Electronics Ltd.
Shenzhen Factory/Office
Add: Fl. 4 TongRen Rd. Jiuzhou Ind. Park
Guangming Dist. Shenzhen, China
Tel. +86 138 2321 1385
WeChat: Mindfullor
Sales: jimmyfeng@jve.tech, info@cobdisplays.com
Service: service@cobdisplays.com
Business Hour: Monday-Friday: 8:30am-6:00pm
Lunch Break: 12:00pm-1:30pm
Hong Kong Office
Add: Hse16 TungWan Villa, Pengchau
New Territory, Hong Kong
Tel. +852 6954 6925
WeChat: Mindfullor
Sales: jimmyfeng@jve.tech, info@cobdisplays.comji
Service: service@cobdisplays.com
Buiness Hours: Monday-Friday 9:00am-6:00pm
Lunch Break: 1pm-2:pm
Please leave your message here. We'll be in touch within 48 hours.
Contact Information
Name：James Visual Electronics Ltd.
Address (Shenzhen)：Fl.4 Tower 1, Jiuzhou Ind. Park, Shenzhen, China
Hong Kong: 2/Fl, Hse 16, Tung Wan Villa, Peng Chau, NT, Hong Kong
Email: info@cobdisplays.com
jimmyfeng@jve.tech
Tel: + 86 138 2321 138
+ 852 6954 6925
Important Infomation
What you see in this website, particularly on the page of "Products", is our most promoted technology of PlugGo which includes four led display series. As we have given explanation they are much different from the rest in the market in good sense.
However, we do produce a lot of conventional led displays with Novastar control system. They are all available at in our business offering. Please just send us a email if you have such a demand.
